Quality and safety
The safety of patients, families and employees is very important to us at Cook Children's. Providing safe, quality care is a key component of our Promise to improve the health of every child we serve. We have a dedicated staff that monitors quality and safety 24 hours a day, seven days a week.
Cook Children's is dedicated to treating the entire family. Now more than ever before, parents play a critical role at Cook Children's through these important programs:
Why Zero Harm? Because where safety is concerned, when 'nothing' happens, something amazing happens: We make our Promise a reality when we give our patients a safe place to get the highest quality of care. Since 2012, Cook Children's has been part of a network with 80 other pediatric hospitals in a national network to collaborate on reducing harm for patients, preventing common hospital-acquired conditions and improving safety in our facilities.
The Participate Agreement for Communication and Teamwork is Cook Children's pledge to collaborate with the patient and family as a team. It is a promise between parents and Cook Children's to work together to provide excellent care. This agreement means:
As a parent, I agree to:
- Ask questions, especially if I don’t understand what the care provider is telling or showing me.
- Help develop a plan for controlling my child’s pain and providing comfort.
- Respect the care provider’s knowledge and skills as a health professional.
- Tell the care provider my concerns in a clear and kind way.
- Participate in the planning and care of my child at my level of comfort. (We encourage all families to be a part of their child’s care.)
As a care provider, I agree to:
- Explain information in a way that you and your child can understand.
- Deliver excellent care in managing the pain and comfort level of your child.
- Respect that you know your child best and welcome your ideas and concerns.
- Encourage you to participate in rounding, bedside shift report and care planning for your child’s procedures and treatments.
Parents as Partners
Cook Children's is working to include parents more than ever before and offers a variety of programs to help us better understand the patient and family experience. Cook Children's offers several opportunities for parents to get involved, including:
- Family feedback: Participants are asked about their experiences and invited to share recommendations for improvement.
- Family Advisory Council: A select group of Cook Children's patient parents and staff meet monthly to review policies, initiate change and provide general feedback.
- Parent mentoring: One-on-one support and encouragement are provided to newly diagnosed families or families with similar conditions or problems.
Parent/nurse shift reports
Nurses conduct shift to shift reports at 6:30 a.m. and 6:30 p.m., at the bedside, with the parents, using the electronic medical record. This provides an opportunity for parents to have a better understanding of the treatment plan and to ask questions and give feedback. Depending on age and ability to understand, the child may also participate when appropriate.
Cook Children's is one of only a few hospitals in Texas to offer GetWellNetwork, which transforms the patients’ in-room TV into an interactive resource. The GetWellNetwork addresses the needs of the entire family and offers hotel-like amenities. Key features include:
- Education about illnesses
- Parental controls
- Gaming options
Quality and safety awards/recognitions:
- In 2015, Cook Children's was named to the elite Leapfrog Top Hospitals list based on a national comprehensive quality and safety survey for the fifth time.
- Cook Children's complies with highest national standards for safety and quality of care to repeatedly receive The Joint Commission’s Gold Seal of Approval.
- As of September 2016, Cook Children's overall CLABSI maintenance bundle compliance is 93 percent.
- In 2015, Cook Children's was also recognized as a Magnet hospital for the third time. Less than one percent of hospitals have received this honor for nursing excellence and quality patient care.