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Quality and safety

The safety of patients, families and employees is very important to us at Cook Children's. Providing safe, quality care is a key component of our Promise to improve the health of every child we serve. We have a dedicated staff that monitors quality and safety 24 hours a day, seven days a week.

patient and physician fingers holding each  other in a promise.

Cook Children's is dedicated to treating the entire family. Now more than ever before, parents play a critical role at Cook Children's through these important programs:

Zero Harm

Why Zero Harm? Because where safety is concerned, when 'nothing' happens, something amazing happens: We make our Promise a reality when we give our patients a safe place to get the highest quality of care. Since 2012, Cook Children's has been part of a network with 80 other pediatric hospitals in a national network to collaborate on reducing harm for patients, preventing common hospital-acquired conditions and improving safety in our facilities.

P.A.C.T.

The Participate Agreement for Communication and Teamwork is Cook Children's pledge to collaborate with the patient and family as a team. It is a promise between parents and Cook Children's to work together to provide excellent care. This agreement means:

As a parent, I agree to:

As a care provider, I agree to:

Parents as Partners

Cook Children's is working to include parents more than ever before and offers a variety of programs to help us better understand the patient and family experience. Cook Children's offers several opportunities for parents to get involved, including:

Parent/nurse shift reports

Nurses conduct shift to shift reports at 6:30 a.m. and 6:30 p.m., at the bedside, with the parents, using the electronic medical record. This provides an opportunity for parents to have a better understanding of the treatment plan and to ask questions and give feedback. Depending on age and ability to understand, the child may also participate when appropriate.

GetWellNetwork®

Cook Children's is one of only a few hospitals in Texas to offer GetWellNetwork, which transforms the patients’ in-room TV into an interactive resource. The GetWellNetwork addresses the needs of the entire family and offers hotel-like amenities. Key features include:

Quality and safety awards/recognitions: